Shipping & Returns

Shipping & Returns

Orders placed by 3:00pm EST will ship the same business day (excluding weekends and holidays).

Orders placed after 3:00pm EST will ship the next business day (excluding weekends and holidays).

All orders containing 32oz Concentrate, Fridge Packs, or RTD cans may require one extra day of processing time.

All orders containing our workshop coffees are roasted to order and will always ship the following business day.

Customers may request a return through our Client Services department at 1-888-890-4435 or clientservice@lacolombe.net. We accept returns of any unopened coffee beans, tea products, and K-Cup pods/espresso capsules, provided that such product has at least 30 days or more shelf life. Returns may be subject to a restocking fee in the amount of 25% of the price of the product. We do not accept returns of any canned, ready-to-drink product, such as our draft latte products.

We accept returns of unused equipment, accessories, parts, and merchandise within 14 days of purchase, subject to a restocking fee of 35% of the price of such product.

La Colombe will issue a refund of Customer’s purchase price, less the original shipping and handling costs, for accepted returns. Valid proof of purchase is required. Refunds will be credited back to the same payment method used to make the original purchase. All products must be returned in their original condition.