Equipment & Machines
Technician Service
As part of our customer support program, La Colombe provides technical service on approved filtered coffee, espresso, cold brew, and other coffee equipment. La Colombe employs a team of staff technicians in many major US cities, and additionally works with an extensive network of 3rd party partners that cover other locations. Our teams will install and maintain your equipment.
Allow our team to service your business
Detailed information will allow our team to service your business quickly and efficiently. Otherwise, our team will need to make contact with someone at your business familiar with the issue to collect additional information below.
So that we can provide the most timely and efficient service possible, please have the following information on-hand to provide to your account manager:
- Type of machine (coffee, espresso, grinder, etc.)
- Brand of machine (if possible)
- Location of machine (Banquets, Kitchen, Room Service, etc.)
- Issue(s) with the machine (leak, no power, etc).
Speak with an account manager
Alternatively, you can reach out to your account manager via phone or email to troubleshoot. You can find your account manager's contact information on the Contact Us page.
If you are troubleshooting with your account manager on the phone, it is helpful to be in the vicinity of the machine. Lastly, your account manager will ask for a video or image of the issue for additional detail. If your account manager is unable to resolve the issue, a ticket will be placed with our technical service team.
Service Level Agreement
Our team will contact you within 2 business hours and provide an ETA for service. Our goal is to provide same day service for all urgent service needs that prevent your business from serving coffee. We strive to complete all service requests on the same day, however at times non-urgent repairs may be deprioritized and scheduled for the following day. Response times for locations that utilize our 3rd party service network may incur a varied response time based on availability.
Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.